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anna-droid-beep 2023-04-13 08:38:32 +08:00 committed by GitHub
commit 6aa5832a0a
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1 changed files with 14 additions and 9 deletions

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@ -27,7 +27,9 @@ class Employee(metaclass=ABCMeta):
def complete_call(self):
self.call.state = CallState.COMPLETE
self.call_center.notify_call_completed(self.call)
call = self.call
self.call = None
self.call_center.notify_call_completed(call)
@abstractmethod
def escalate_call(self):
@ -42,28 +44,31 @@ class Employee(metaclass=ABCMeta):
class Operator(Employee):
def __init__(self, employee_id, name):
super(Operator, self).__init__(employee_id, name, Rank.OPERATOR)
def __init__(self, employee_id, name, call_center):
super(Operator, self).__init__(
employee_id, name, Rank.OPERATOR, call_center)
def escalate_call(self):
self.call.level = Rank.SUPERVISOR
self.call.rank = Rank.SUPERVISOR
self._escalate_call()
class Supervisor(Employee):
def __init__(self, employee_id, name):
super(Operator, self).__init__(employee_id, name, Rank.SUPERVISOR)
def __init__(self, employee_id, name, call_center):
super(Supervisor, self).__init__(
employee_id, name, Rank.SUPERVISOR, call_center)
def escalate_call(self):
self.call.level = Rank.DIRECTOR
self.call.rank = Rank.DIRECTOR
self._escalate_call()
class Director(Employee):
def __init__(self, employee_id, name):
super(Operator, self).__init__(employee_id, name, Rank.DIRECTOR)
def __init__(self, employee_id, name, call_center):
super(Director, self).__init__(
employee_id, name, Rank.DIRECTOR, call_center)
def escalate_call(self):
raise NotImplementedError('Directors must be able to handle any call')